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Complaints

Do you have a complaint?

While FACS of St. Thomas and Elgin strives for excellence in service, if someone is not satisfied with the service they have received and wishes to make a complaint, the agency would like to hear about the concern. The complaint process can be an opportunity for the agency to learn and develop strategies for improvement.

A process has been put in place by FACS to assist with making a complaint, based on the following principles;